Senior Manager of Customer Onboarding

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!

The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and — above all — payments utilization. The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.

Responsibilities

• Build and lead a high-performing team of onboarding managers — set clear expectations, coach to the top of each person's range, and develop them into consistent performers.
• Own the end-to-end onboarding experience — smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.
• Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.
• Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.
• Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security
• Redesign how onboarding gets done — you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction
• Own

Skills mentioned