SN - Head of CXP Country - Jumia (Full Time)

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

We are looking for a strategic and results-driven Head of Customer Experience CXP - Country to champion our customer-centric vision and elevate our local service operations. In this pivotal role, you will lead high-performing teams, optimize key journey touchpoints, and leverage data-driven insights to maximize customer satisfaction and loyalty. If you are an agile leader with a passion for operational excellence and a proven track record of scaling service standards in fast-paced markets, we invite you to join us in shaping the future of our customer experience.

What you’ll do

• Enhance the overall customer experience and customer journey while ordering on Jumia (e.g. sign in/up, delivery & payment methods, checkout clarity & ease of use, product

Skills mentioned