Healthcare in Saudi Arabia (8)

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Real-Time Analyst (RTA)

Riyadh, Saudi Arabia

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role will be based onsite in our Riyadh office. Your Responsibilities • Monitor real-time performance and queue health across all channels (voice, chat, and email). • Identify and escalate service level risks and any deviations from forecast in a timely manner. • Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage. • Communicate effectively with team leaders and operations regarding any updates, alerts, or risks. • Generate and share hourly, intraday, and daily performance reports with key stakeholders. • Track and report on schedule adh

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JobHealthcare

Public Engagement Lead

Riyadh, Saudi Arabia

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Role Overview As Public Engagement Lead, you will lead Tamara’s public customer engagement function across social media channels, app reviews, and public feedback platforms. This role is responsible for transforming public support from reactive issue handling into a structured engagement model that protects Tamara’s brand, restores customer trust, and turns public feedback into actionable business insights. You will manage the Public Engagement team’s daily performance, quality, escalation discipline, and cross-functional alignment, ensuring every public response is fast, accurate, human, and aligned with Tamara’s tone of voice, risk standards, and customer experience expectations. Key Responsibilities: • Lead the Public Engagement team across public channels, inclu

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JobHealthcare

Head of Anti-Money Laundering (AML) - Saudi National

Riyadh, Saudi Arabia

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role The Head of AML will lead and manage the overall operations, activities, and responsibilities of the AML/CTF Department, reporting administratively to the Chief Executive Officer (CEO) and functionally to the Audit Committee. The role is responsible for developing, implementing, and maintaining the company’s Anti-Money Laundering, Counter-Terrorist Financing, and Proliferation Financing (AML/CTF/PF) framework in Saudi Arabia. This includes ensuring compliance with the Saudi Anti-Money Laundering Law and its Implementing Regulations, SAMA requirements, SAFIU reporting obligations, and applicable Targeted Financial Sanctions requirements. The Head of AML will work closely with business and control functions to identify and assess financial-crime risks, ensure that effective controls are implemented consistently across the company, remediate identified gaps, and promote a strong culture of AML/CTF/PF compliance. Your Responsibilities • AML/CTF/PF Framework and Controls: Develop, implement, monitor, and continuously enhance the company’s AML/CTF/PF fr

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JobHealthcare

Data Analyst II - Credit

Riyadh, Saudi Arabia

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. We are looking for Data Analyst II to take us to the next stage of growth across the Credit department. The successful candidate will have experience developing analytical solutions and assisting with data-driven decision making, while managing stakeholders across a broad range of functions. Tamara is a high growth startup looking to develop key product success metrics and enhancing decision making through data. Your Responsibilities • Drive business impact through actionable insights and identifying key opportunities for rapid growth • Build dashboards that provide accurate and actionable insights • Work with the data engineering team on the data enrichment needs of the product team • Work with stakeholders across the business to prioritize projects based on impact and drive delivery • Developing a process to identify, analyse, and interpret trends or patterns in complex data sets, empower informed decision making for stakeholders • Ensuring governance and being a steward of good analytical practices throughout the process Your Expertise • 4+ years of

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JobHealthcare

Customer Care Advisor (Voice)

Riyadh, Saudi Arabia

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no

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JobHealthcare

Customer Care Advisor (Non-voice)

Riyadh, Saudi Arabia

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

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JobHealthcare

People Business Partner

Riyadh, Saudi Arabia

About Us About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a People Business Partner for our People team. As a People Business Partner, you will be crucial in providing tactical and strategic consulting on people and organization development strategies in support of the business objectives. Drawing on your proficiency in contributing to the development and implementation of HR policies and programs, you will be responsible for carrying out the following functional areas: employee relations consultation, policy interpretation and application, performance and compensation management consultation, talent management consultation to create unique experiences only Tamara can provide. With a proven track record of strong understanding of HR principles, practices, and regulations, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardles

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JobHealthcare

Marketplace Moderator | PS Team (Riyadh)

Riyadh

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview We are seeking a detail-oriented and dynamic marketplace moderator to join our Professional Services Team in Riyadh. This role involves working closely with our

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