Manager, Revenue Operations (Customer Management) (Remote)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

A Manager, Revenue Operations (Customer Management) serves as the strategic engine behind KnowBe4's Post-Sales Go-To-Market machine. They bridge Customer Success, Sales, Marketing, and Product to keep the revenue engine predictable, scalable, and resilient. More than a traditional RevOps analyst, they act as an AI multiplier, (architecting a revenue engine where AI doesn't just assist the team but redefines its capacity) turning chaotic data into actionable insights that influence executive-level decisions.

Responsibilities

CSM Efficiency, Automation & Workflows

• Design and implement automation for SMB/Tech Touch motions, reducing manual rep effort on low-touch segments.
• Build and maintain standardized CSM/RS playbooks — defining the plays, the triggers, and the systems that surface them in-workflow.
• Partner with CS Enablement to translate process changes into training, documentation, and adoption tracking.
• Identify t

Skills mentioned