Account Manager I

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the role

As an Account Manager at Careem, you will take full ownership of a portfolio of restaurant partners across Dubai and Abu Dhabi, driving day-to-day operations, strategic growth, and partner satisfaction. You will be the primary point of contact for merchants, ensuring operational excellence, maximizing revenue across both food delivery and DineOut segments, and scaling business performance Month-over-Month (MoM) and Quarter-over-Quarter (QoQ).

What you'll do

• Portfolio Ownership & Daily Resolution: Act as the single point of contact for restaurant partners, managing day-to-day operational issues, merchant queries, and driving high Partner NPS.
• Revenue & Orde

Skills mentioned