Collections Advisor

About Us

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

Your Role

Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo.

Your Responsibilities

• Escalation Management
• Take full ownership of day-to-day collection escalation tickets.
• Coordinate with cross-functional teams to ensure timely resolution of customer grievances.
• Regulatory Compliance & RCA
• Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations .
• Draft professional, accurate, and compliant responses on Salesfroce portal and Emails.
• Identify systemic issues within the collection flow through the collection tickets and sugge

Skills mentioned