Inbound Team Lead - Jumia (Full Time)

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Lead, mentor, and develop a team of inbound associates.
• Conduct regular team meetings to communicate goals, performance expectations, and updates.
• Foster a positive and inclusive work environment.
• Oversee the receipt, storage, and distribution of inbound goods.
• Ensure accurate and timely processing of shipments.
• Monitor and manage daily inbound workflow, adjusting resources as necessary to meet operational targets.
• Implement and maintain standard operating procedures (SOPs).
• Track key performance indicators (KPIs) and provide regular performance reports.
• Identify areas for improvement and implement corrective actions.
• Conduct performance evaluations and provide feedback to team members.
• Work closely with

Skills mentioned