Customer Support Representative - Brazil

About Palmstreet

Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide.

Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences.

With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce.

The Opportunity

Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service!

This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace!

The right candidate must be based in Brazil.

Responsibilities

• Respond to user inquiries on our mobile app and desktop.

• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.

• Track and record issues and data to inform the company of problems and requests for improvements.

• Contribute to the SOPs to enhance overall team efficiency.

• Collect, organize and summarize various custome

Skills mentioned